Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
Sage Advice
I've written quite a bit about Software as a Service and channels as it is one of my top areas of interest - from my personal experience at Trigo, Postini and Intacct the prevailing wisdom that SaaS and channels don't mix just doesn't make sense....
Read more about Sage Advice...CRM and improving order fulfillment...
As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......Questions not answers make great employee performa
Questions and not the answers you provide create the most powerful employee performance reviews.Think about learning to drive a car - someone could tell you what to do until they were blue in the face, but it wasn't until you physically sat in the...
Read more about Questions not answers make great employee performance reviews...Salesforce.com Silicon Valley City Tour
I had a chance to participate on a panel at the salesforce.com city tour in Santa Clara last week. I would say there were roughly 500 people in the audience, and it was fun for me to present as a salesforce customer. I was on the panel with Doug...
Read more about Salesforce.com Silicon Valley City Tour...The "GOP" Gets the New Way of Computing
While Appirio will remain decidedly bipartisan for the foreseeable future, we got caught up in the energy and excitement of the Republican National Convention (RNC) this week in Minneapolis-St....
Read more about The "GOP" Gets the New Way of Computing...For Bloggers: How to Distribute Your Blog through
If you have a blog, learn how to get your blog listed on the Amazon Kindle Store so that people can subscribe to your blog content and read it on their Kindle wireless e-book...
Read more about For Bloggers: How to Distribute Your Blog through Amazon Kindle Store...